Skills & Competencies for IS Operations Coordinator

IS Operations Coordinator job profile

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JOB SUMMARY for IS Operations Coordinator

Schedules information systems equipment usage in order to fulfill company needs.

JOB RESPONSIBILITIES for IS Operations Coordinator

Recommends appropriate maintenance strategies to ensure uninterrupted systems usage. May run diagnostic tests to ensure systems are operating efficiently.

IS Operations Coordinator SALARY RANGE

BASE 50%
$75,200
TOTAL 50%
$77,202
Job Level
P02
Job Code
IT10000285
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

IS Operations Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IS Operations Coordinator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for IS Operations Coordinator

1 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
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Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
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Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -2
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Names some of the computer network troubleshooting fundamentals and terminologies.
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Level 2 Behaviors
(Light Experience)
Supports with the troubleshooting and maintenance of end-user computers across our organization.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced tools and techniques to resolve performance issues in our computer system.
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Level 4 Behaviors
(Extensive Experience)
Provides timely technical support and coaches others on how to utilize computers correctly.
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Level 5 Behaviors
(Mastery)
Supervises systems troubleshooting and testing to ensure compliance with our established guidelines.
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3 IS Operations Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IS Operations Coordinator
Proficiency Level - 4
5 Competency for - IS Operations Coordinator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for IS Operations Coordinator

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Lists some typical KPIs from own industry, business, and function.
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Level 2 Behaviors
(Light Experience)
Produces standard and ad-hoc KPI reports following standard procedures.
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Level 3 Behaviors
(Moderate Experience)
Participates in regular KPI reviews to evaluate goals, performance, and growth opportunities.
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Level 4 Behaviors
(Extensive Experience)
Works with external stakeholders, such as key clients and vendors to determine complicated KPIs.
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Level 5 Behaviors
(Mastery)
Reports on up to date industry and market benchmarks and trends in KPI best practices.
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3 IS Operations Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IS Operations Coordinator
Proficiency Level - 4
5 Competency for - IS Operations Coordinator
Proficiency Level - 5

Summary of IS Operations Coordinator skills and competencies

There are 0 hard skills for IS Operations Coordinator.
9 general skills for IS Operations Coordinator, Business Continuity, Computer Troubleshooting, Disaster Recovery, etc.
7 soft skills for IS Operations Coordinator, Business Acumen, Key Performance Indicators (KPI), Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IS Operations Coordinator, he or she needs to be proficient in Business Acumen, be proficient in Key Performance Indicators (KPI), and be proficient in Attention to Detail.

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